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RLanctôt Ltée - B2C Return
5290 Thimens Blvd.Saint-Laurent,Quebec
FREQUENTLY ASKED QUESTION
NVO Sports in Canada offers a 1 year limited warranty against manufacturing defects on all products purchased from nvosport.com.
The warranty does not cover products purchased from unauthorized resellers, websites, including auction sites and marketplaces.
Note: If you purchased our products from such uncertified dealers, the dealer must state in writing, prior to the completion of the transaction, that the manufacturer's warranty does not apply. A dealer who fails to do so will be required to honour the terms of the warranty and cover any costs incurred.
Yes, claims for defective goods must be made within one year of the invoice date.
Click here to fill in the warranty claim form.
You can return or exchange any item (not discounted) within 30 days of delivery.
Please note that the items on sale are final sales, therefore not eligible for returns, exchanges, and refunds.
Fill out the returns form by clicking here. Your request will be evaluated and if it meets the criteria, you will receive an e-mail with your return authorization and return authorization number.
Click here to read our full returns and exchanges policy before completing the form.
There are two cases:
- You have just signed up for our newsletter for the first time and have received an email with a promotional code giving you 15% off your first purchase.
- A promotion is underway, and you have received an email giving you access to a promotional code for exceptional discounts.
Once you've finished shopping, enter your promo code manually at the checkout, in the 'gift card or promo code' box. Pay and enjoy your new clothes and accessories!
Once you have finished shopping, enter your gift card code manually at the checkout, in the 'gift card or promo code' box. Pay and enjoy your new clothes and accessories!
No. Sale items are on final sale.
All discounted items and gift cards cannot be returned or exchanged.
If your regular priced item has a manufacturing problem, you can return it by following these procedures.
Wrap the measuring tape comfortably around the fullest part of your bust.
Measure your natural waist. This is the slimmest part of your waistline.
Stand with your feet together and measure the fullest part of your hips. In general, 8″ from your waist.
Inseam — Bottom
Measure from the top of your inner leg along the inside seam to the floor.